Website Privacy Policy

Felina Sno Wellness (“we,” “us,” or “our”) operates the website felinasnowellness.com (the “Site”). This Privacy Policy explains what information we collect through the Site, how we use it, and the choices available to you. By using the Site, you agree to the practices described below.

1. Information We Collect

• Contact form submissions: name, email address, phone number, and any message you provide.
• Newsletter signups (“Letters from the Studio”): name and email address.
• Appointment/booking requests: name, contact information, and service of interest.
• Automatically collected information: IP address, browser type, device information, and pages visited, collected through standard analytics tools (e.g., Google Analytics) and, if applicable, advertising pixels (e.g., Meta Pixel).
• Payment information, where applicable: handled directly by our third-party payment provider, not stored by us (see Section 4).

This Privacy Policy covers information collected through the Site only. It does not cover health information collected during clinical visits, consultations, or treatment, which is instead governed by our HIPAA Notice of Privacy Practices.

2. How We Use Your Information

• To respond to inquiries submitted through contact or booking forms.
• To send newsletters or marketing communications, only to those who opt in.
• To schedule and manage appointment requests.
• To understand how visitors use the Site, so we can improve content and navigation.
• To comply with legal obligations.

3. Cookies & Analytics

The Site uses cookies and similar technologies to support basic functionality and to understand how visitors use the Site. You can control or disable cookies through your browser settings; doing so may affect how parts of the Site function.

4. Third-Party Services

We work with the following categories of third-party providers, who may receive limited information necessary to perform their function:

• Website hosting and analytics providers.
• Email/newsletter delivery platform.
• Appointment scheduling/booking software.

We do not sell your personal information to third parties.

5. Your Choices

• You may unsubscribe from marketing emails at any time using the link in any email.
• You may request that we delete contact information you’ve submitted through the Site by emailing [email protected].

6. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

7. Security

We use reasonable administrative and technical safeguards to protect information submitted through the Site. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision.

9. Contact Us

Questions about this policy can be directed to: Felina Brown, [email protected], 816-623-1826.